FAQ

FAQ for TAYE NAIL
1. What is TAYE NAIL?
TAYE NAIL is an online nail supplies store offering gel nail polish, nail art gel, nail tools, nail lamps, nail extension products, and nail sets for at-home users and salon professionals.
2. What products do you sell?
We offer a wide range of nail products, including gel polish, builder gel, base coat, top coat, cat-eye gel, nail extension molds, nail drill tools, UV/LED nail lamps, and manicure sets.
3. Are your products suitable for beginners?
Yes. Many TAYE NAIL products are suitable for beginners, DIY nail enthusiasts, and at-home manicure users. Please read the product description and follow the usage instructions carefully before applying.
4. Are your products suitable for professional salons?
Yes. We also offer products designed for salon use, including gel nail sets, nail tools, nail lamps, and nail extension products.
5. Do gel products require a UV/LED lamp?
Most gel nail products need to be cured under a UV or LED nail lamp. Please check each product page for specific instructions and curing recommendations.
6. How should I use gel polish safely?
Apply gel products to clean, dry nails and avoid contact with skin and eyes. Keep products away from children. If irritation occurs, stop using the product and consult a professional.
7. How long does gel polish last?
Wear time depends on nail preparation, application method, curing, and daily use. For best results, clean the nail surface, apply thin layers, cure properly, and seal with a top coat.
8. Why does the color look slightly different from the picture?
Colors may vary slightly due to lighting, screen settings, product batch, and application thickness. We recommend checking product images and descriptions before ordering.
9. Do you ship internationally?
Yes. TAYE NAIL ships to multiple countries and regions. Available shipping options and delivery times may vary depending on your location.
10. Do you offer free shipping?
Free shipping is available on eligible orders over $99. Shipping availability and the final cost will be displayed at checkout.
11. How long does shipping take?
Delivery time depends on your destination, shipping method, and order processing status. Once your order ships, tracking information will be provided when available.
12. How can I track my order?
After your order has been shipped, you can use the tracking information provided via email or visit the Order Tracking page on our website.
13. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
14. What should I do if I receive the wrong item or a damaged product?
Please contact us with your order number, photos of the item and packaging, and a brief description of the issue. Our support team will review the case and assist you with the next steps.
15. Do you accept returns or refunds?
Eligibility for returns and refunds depends on the condition of the item and our return policy. Please review the Return and Refund Policy page or contact us before sending anything back.
16. Can I return used nail products?
For hygiene and safety reasons, opened or used nail products may not be eligible for return unless there is a product quality issue. Please contact us for assistance.
17. Do you offer wholesale orders?
Yes. For wholesale, bulk orders, or business partnerships, please contact us via the website contact form with your company information, product requirements, and estimated order quantity.
18. Do you support private label or custom orders?
Some products may be available for private label or customization. Please contact us with your requirements, including product type, quantity, logo/packaging needs, and target market.
19. How can I contact TAYE NAIL?
You can reach us through the Contact Us page on our website. Please include your name, email, order number (if applicable), and a clear description of your question.
20. Where can I find new arrivals and promotions?
You can visit our website regularly or sign up for our email updates to receive news about new arrivals, sales, exclusive content, and special offers.